Privacy Policy

Privacy Policy
Effective Date: 17/01/2025

1. Information We Collect

We may collect the following types of information when you use our website or services.

Personal Information

• Name

• Email address

• Phone number

• Company name

• Any information you provide through forms or communications with us

Usage Information
We may automatically collect certain information about your interaction with our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring website

2. How We Use Your Information

We use the information we collect to:

• Provide and operate our services

• Respond to inquiries and support requests

• Improve our website and services

• Send important updates or service notifications

• Analyze usage trends to enhance user experience

• Ensure security and prevent fraud

3. Google API and Calendar Data Usage

CapableBee may integrate with Google APIs, including Google Calendar, to provide scheduling and automation features.

With your explicit consent, we may:

• Read calendar events

• Create, update, or delete events

This access is used strictly to provide core functionality such as appointment scheduling, workflow automation, and user-requested actions.

Google user data is accessed only when necessary to provide user-requested functionality.
We do not allow humans to read this data unless required for support, troubleshooting, or with explicit user consent.

We do not use Google user data for advertising or marketing purposes.

4. Google API Services User Data Policy Compliance

• Limited Use: Our app only uses Google user data to provide or improve user-facing features that are prominent in the user interface.

• No Training on Data: We do not use Google user data to train, retrain, or improve generalized AI or Machine Learning models.

• Transfer Restrictions: We do not transfer Google user data to third parties unless it is necessary to provide or improve the app’s features, to comply with applicable law, or as part of a merger/acquisition.

• Human Review: We do not allow humans to read Google user data unless we have your affirmative agreement for specific messages, it is necessary for security purposes (such as investigating abuse), it is required to comply with applicable law, or for the app’s internal operations (and even then, only when the data has been aggregated and anonymized).

5. AI Voice and Call Processing

CapableBee provides AI-powered voice assistant services that may process phone calls and conversations.

By using our services, you acknowledge that:

• Calls handled by AI assistants may be recorded or transcribed

• Information shared during calls may be stored for service functionality, analytics, and improvement

We process this data in accordance with applicable laws and industry standards.

6. Sharing of Information

We do not sell your personal information.

We may share data with third-party service providers strictly to operate our services, such as:

– Cloud infrastructure providers (for hosting and storage)
– Communication providers (for handling calls and messages)
– Analytics tools (to improve performance and user experience)

These providers only process data on our behalf and are contractually obligated to protect it.

7. Data Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no system can guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze website usage.

Cookies help us:

• Understand how visitors use our website

• Improve performance and user experience

• Provide relevant features and services

You can modify your browser settings to refuse cookies if you prefer.

9. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Google user data is retained only as long as necessary to provide the requested functionality.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw consent where applicable

To request deletion of your data, including any data obtained via Google APIs, please contact us at:
[email protected]

We will process such requests within a reasonable timeframe.

11. Third-Party Services

Our services may integrate with third-party platforms or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website and services after changes indicates acceptance of the updated policy.

13. Data Deletion and Google User Data

Users can request deletion of their data at any time by contacting [email protected].

Upon request:
– All personal data will be deleted from our systems
– Any stored Google user data will be removed
– Access tokens will be revoked

We retain Google user data only as long as necessary to provide the requested functionality.

14. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

CapableBee (operating via capablebee.com and dashboard.capablebee.com)
Email: [email protected]
Website: https://capablebee.com